Also whilst at Microsoft this week working on a train the train programme, we talked about how important as a trainer to have the honesty to say that you don’t know an answer and that they will find out and get back to you. When you are in a position where you are expected to know most things about a specific subject that can be difficult a thing to do. But better that than being told a whole load of waffle to cover up your lack of knowledge! Plus it builds trust and knowledge – excellent!